Refund policy
Return & Refund Policy
At Bs. Shop, customer satisfaction is our top priority. We stand by the quality of our products and offer a 7-Day Guarantee for Damaged or Defective Items.
Conditions for Return & Refunds:
- Defective, Damaged, or Incorrect Items: If your item arrives damaged, defective, or incorrect, you are eligible for a refund or free replacement within 7 days of delivery. Please contact us immediately at support@bs-shop96.store with your order number and photo/video proof of the issue.
- Non-Defective Items & Change of Mind: We do not accept returns, exchanges, or refunds for "change of mind," subjective preference, ordering the wrong item/size, or if you simply decide you no longer want the product after purchase. All sales for non-defective, correctly delivered items are final.
Order Modification & Cancellation Policy:
- Dispatched Orders: Once an order has been dispatched, fulfilled, or handed over to our shipping partner/courier service, it cannot be canceled, modified, or returned under any circumstances.
Shipping Fees:
- For verified defective, damaged, or incorrect items, we cover all return shipping costs.
How to Request Support:
To report a damaged or defective item, please contact our support team at support@bs-shop96.store. Items sent back to us or supplier return addresses without prior authorization will not be processed.